I have several years of experience as a telecommunicator. I have worked in high-stress environments and have experience handling emergency and non-emergency calls. I am familiar with the proper protocols and procedures for handling emergency calls and have experience using a variety of communication systems and equipment.

I have experience supervising and leading teams of telecommunicators. I am able to provide clear direction, set goals and expectations, and hold team members accountable for their performance. I also have experience with performance evaluations, coaching, and mentoring team members.

As a telecommunicator, I have developed strong communication and interpersonal skills. I am able to communicate effectively and clearly with team members, supervisors, and other stakeholders. I am also able to remain calm and composed under high-stress situations and handle difficult and emotional calls.

I have experience with training and development for telecommunicator teams. I have developed and delivered training programs for new hires and ongoing training for experienced telecommunicators. I am able to assess the training needs of the team, and design and deliver effective training programs.

I have experience with computer systems and technology, including CAD systems, mapping software, and radio dispatch systems. I am able to navigate these systems quickly and effectively, and can troubleshoot and resolve technical issues as needed.

I have experience with incident command and emergency management, including the use of incident command systems and protocols. I am able to coordinate and communicate effectively with other agencies during emergency situations and have experience working in a unified command environment.