I have a Bachelors Degree in Business Administration and I am familiar with all the administrative procedures associated with the day-to-day operations of a business office. I have extensive experience in accounts receivable, accounts payable, payroll, and data entry. I am also detailed oriented, well organized, and have excellent communication skills.

The three most important responsibilities of a business office manager include organizing and managing the office, overseeing bookkeeping and accounting, and managing employee paperwork.

I believe the best strategy for dealing with difficult customers is to remain professional, courteous, and try to understand where the customer is coming from. I also think it is important to remain calm and listen to what the customer has to say, and then attempt to resolve any issues or provide a solution.

I once had to solve a problem dealing with an incorrect invoice that was sent to a customer. I determined the mistake had been made by another team member, and I quickly contacted the customer, corrected the invoice, and ensured they received a corrected version in a timely manner.

When prioritizing tasks, I use a combination of urgency and importance. I also take into account factors such as deadlines, scope of work, resources needed, and delegated tasks.

I believe the role of a business office manager is to ensure that the office runs as efficiently and effectively as possible. This includes overseeing administrative processes, monitoring operations, and being involved in planning and decision making, as appropriate.