I have several years of experience in patient registration and admitting, including working with both inpatient and outpatient settings. I am familiar with various computer systems and software used in patient registration and admitting, and I have experience in collecting patient information, insurance verification and patient financial counseling.

I handle difficult patients by remaining calm, empathetic and professional at all times. I listen to the patient's concerns and complaints, and work to find a solution that addresses those concerns while also ensuring that the patient receives the best possible care. I also involve the appropriate medical and administrative staff, as needed, to address the patient's concerns.

I ensure the accuracy and completeness of patient data by verifying all information provided by the patient, double-checking for errors and inconsistencies, and following up with the patient or other sources, as needed, to obtain any missing information. Additionally, I follow the facility's protocols for maintaining patient privacy and security.

I handle patient complaints by listening to the patient's concerns, documenting the complaint, and taking appropriate action to address the issue. This includes escalating the complaint to the appropriate staff member or department, as well as following up with the patient to ensure that their concerns have been addressed to their satisfaction.

I ensure compliance with healthcare regulations and laws by staying current with healthcare regulations, reviewing the facility's compliance policies and procedures, and reporting any compliance issues to the appropriate individuals. I also participate in compliance education and training.

I have experience with electronic medical records (EMR) systems and admitting software, such as Cerner, Epic, and Meditech. I have experience navigating and utilizing these systems to register patients, verify insurance, and check patient eligibility. I am also familiar with using encoders, code books, and coding guidelines within these systems.