I have experience working in fast-paced environments such as a call center or emergency dispatch center. I have learned to stay calm and focused under pressure and have experience with de-escalation techniques.

I have experience using various types of emergency dispatch software and technology, including CAD systems, mapping software, and radio systems. I am comfortable learning new software and technology quickly.

I have had experience handling difficult callers, such as those who are emotionally distressed or combative. In one instance, a caller was hysterical and I was able to calmly talk them through the situation, gather the necessary information, and dispatch the appropriate resources.

I have experience working in high-volume call environments. I prioritize calls based on their urgency and use time management techniques to ensure that all calls are handled in a timely manner.

I have experience coordinating with multiple agencies in emergency situations. I would gather all necessary information, clearly communicate with all parties involved, and ensure that everyone is on the same page. I would also document the response for future reference.

I have received training in providing first aid instructions over the phone and have experience doing so in emergency situations. I am able to remain calm and provide clear instructions to help individuals provide assistance until emergency services arrive.